No plagiarism, guaranteed! We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.co.uk. This, in turn, means more control over your most consequential business information. This is not an example of the work produced by our Essay Writing Service. The Industrial Credit and Investment Corporation of India (i.e., simply ICICI bank of India) is India’s 2nd largest bank (first being State Bank of India – SBI) currently with total assets of value more than 3,634 billion which approximately amounts to US $ 81 billion. As per words of Chandra Kochar, executive director of ICICI bank; “Our objective of creating a universal bank providing end to end financial services clearly required solutions which were based on new generation technology, offered end to end functionality and were highly flexible and scalable.”. They took Finacle because of its specificity made it suitable for banks, secondly Finacle’s future proof technology, and extensive corporate banking features, scalable architecture, best of breed retail made it a technology worth selecting. The risks associated with people, process and technology was managed and this made ICICI a profitable firm. Users can drill down into relevant KPIs with more breadth and detail than, say, a standalone CRM or accounting syste… Training were given to employees right from the day when technology was deployed. In 1997, ICICI was the first bank to ensure electronic banking. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of UKEssays.com. As a firm grows, it has certain challenges to face and its profitability totally depends on how it uses various available resources to safeguard itself. So, the only opportunity possible for ICICI bank to grab market share was to target middle class on a larger scale and that too by innovations. By streamlining business processes into a single system, ERP software yields more consistent data and greater workflow efficiency throughout the organization. The major advantage was that Finacle offered so many features at comparative lesser costs compared to other similar technolnogical products. With the ICICI group having many companies under its huge corporate umbrella. It is currently present in 19 countries. Pravin Vohra, Group CTO, ICICI bank was tensed by the speed of online transactions and he points out that the applications aren’t centralized enough that makes security testing of applications a highly time consuming task. With an array of built-in dashboards and customizable reports, ERP software offers unprecedented visibility into the health and performance of your business. Since, there were various applications involved; the level of vulnerabilities needed to be checked and minimized. The bank today had multiple number of rewards and its innovative solutions has conquered the minds of customers and managed to win over their hearts. The other requirements from the software in India were to have open systems approach, future proof excellent technology and best of breed retail etc. This wide applicability is largely possible as ERP … ICICI wanted to achieve economies of scale. Further more, ICICI wanted to have a centralized database to support all applications going on and needed a solution which can boost up its infrastructure in friendly manner. Therefore, managing with the technology change was a hurdle for the bank. The weaknesses are the high initial investment, which not effectively cost; and the difficult system. Implementation approaches includes; the comprehensive implementation, pilot implementation, phased implementation. It is noticed that banking industry has advanced enormously and as yet developing exponentially covering the whole scope of transactions and items under far reaching umbrella. For that purpose, special officials were employed. The growth achieved by the company in the recent few years is noteworthy. The banking industry is undergoing a tremendous transformation vis-à-vis technological innovations and changing customer behaviour. After studying various features offered by different vendors they decided to shortlist 2 vendors – Finacle Core Banking Solution by Infosys and SAP by IBM. ERP in banking sector involved huge investments and due to sensitive nature of business, each transaction must be secured. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on UKEssays.com then please: Our academic writing and marking services can help you! ERP Implementation : The 12 Step Process 1. Besides India (where it originated); the bank has subsidiaries in USA, UK, Singapore, Bahrain, Hong Kong etc. All work is written to order. There are so many ERP systems used in banking industry and financial sector and mostly serve different purposes. because of its high trust on technology, ICICI Bank is recognized as a leader in the region and has won a large number of awards worldwide for its technology-driven initiatives. Define phases of Implementation… Before the arrival of ICICI bank, the banking sector was under control of several state owned and foreign owned banks. Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. State owned banks focussed on only poor people and gave only simple interface without provoding any special features while foreign banks targetted individuals or corporations with high net worth. These factors govern the way the firm should manage its business. That strategic partnership started in 1994 and that close collaboration in 1997 led to many innovations. Now, the challenge in front of ICICI bank was to have proper framework so that all the weaknesses are corrected at the lowest possible costs. The main advantage of using Finacle was that only 25 % routine transaction take place through branches and remaining through various delivery channels. Therefore, it has to look for a method that will encompass the business … With internet and mobile banking, banks are now focusing on enhancing services like accepting deposits, mortgage lending, giving consumer loans, and basic investment services like savings account, term deposits. This made ICICI establish itself as the leader in the e – commerce segment. Advantage of using ERP solution An ERP Solution … CBS addresses various strategic and key technological processes taking place in a bank. ERP solution leverages all the banking processes such as account management, payment processing, and security management. He wanted to search for proper vendor to organize the given set of applications so that all the security tests can be covered as soon as possible. Thus, the use of Finacle has helped ICICI in cutting costs and time and managing automatically various transactions that take place on a day to day basis. Define Scope of Implementation and End Objectives 2. The main objective of ICICI bank was to have a universal bank which can provide required value to customers with financial solutions. The other system is Oracle EBS or the Oracle E-business Suite, created by Oracle, the EBS is more widely used and dominated the market because of the security and process oriented factors. Bank of America picked Oracle Cloud Banking for the ERP and Financial application for its international general ledger and the broker dealer system. These factors govern the way the firm should manage its business. The company is focussing on more and more growth and further expecting to expand its market structure. ERP systems have been used on a large scale by firms in the hope to increase, among others, their market … The ERP systems are helpful in banking industries and financial sectors because the ERP software applications help to synchronize and integrate the widespread financial processes, HR management, and support service. ICICI then finalized Fiancle Core Banking solution because it was segmented for financial institutions only. Copyright © BINUS Higher Education. After studying the given case, it can be understood that what role the technological advances play in growt A powerful of a bank. It … In 2000 only 400, 000 transactions while this figure was more than 2 million in 2005 years so, popularity of the bank drastically increased in only 4 years. To achieve such a financially high value, the bank needed to have a huge network. Today, most of the transactions take place at the bank center by its various distribution channels and not at the branches. Once the problems with the implementation are identifed and corrected via proper planning toolkits, the success and benefits are guaranteed. The major advantage with Finacle was that it was a scalable and open system architecture and this made it a successful implementation. The company had some requirements in front of them and their job was to analyze which vendor would satisfy their requirements. ICICI bank … Disclaimer: This work has been submitted by a university student. We're here to answer any questions you have about our services. Doing this analysis, ICICI Bank decided to position itself as a technology savvy customer friendly bank. Thus, Finacle guaranteed flexibility to achieve proper segmentation. There are so many benefits you can get from ERP, however, ERP also have its own weakness. As shown above, ICICI managed to penetrate into various market segments by the enormous features offered by Fiancle. First it bought out Bank of Madurai and then had a reverse merger with parent firm i.e., ICICI limited. In 2011 HSBC Bank or Hong Kong Shanghai Bank Corporation plc and SWIFT teamed together to create the next generation of HSBC Connect to SAP, a corporate to bank integration and treasury solution catering to corporate customer who use ERP software that created by SAP, The new HSBC Connect compromises the Communication Management application and NetWeaver. To overcome this obstacle, ICICI decided to have a strategic partnership with the software vendor i.e., Infosys. In order to penetrate into the market, the bank needed to have the necessary technology to make system strong and to ensure smooth flow of information within the system. In addition, when every such activity is done by a bank, it is known as Core banking. For cash management software, Moneyman provides the highly efficient ERP for small and medium business, highly recommended for funding. The 1st step involved is to make this technological change understandable by humans and hence the challenge was in front of ICICI was to ensure proper training to their employees. It simply handles the complexity of entire banking process with ease. Furthermore, the banking industry’s ERP software focuses on key mechanisms such as monetary operations, protecting client’s confidential information, and connecting various divisions. This helped ICICI in growing its market and having some edge over the competition. Looking for a flexible role? The application collects, stores, and interprets data all the while keeping the client information intact… This marketing tool helps banks to directly acquire, track and service customers. Benefits of CRM in the Banking Sector. 4. With the Intelligent Enterprise framework, SAP provides integrated applications, intelligent technologies, and a digital platform to enable banks to better serve current customers and reach the underbanked to … Create the Project plan. Though ICICI faced certain problems and challenges in the beginning, they managed to win in the end. 4th May 2017 The ERP sure is a good modern day innovation that helped more people to do their jobs easier. Added security makes the banking ERP software an ideal solution. ICICI bank had positioned itself as a technology focussed industry. Keeping these many wide and industrial applicable features in mind, the technological software solution used was Finacle and the vendor was Infosys. But those applications had several vulnerabilities and their weaknesses needed to be addressed before it gets exploited by the customers and competitors. However, ERP are more common in banking industry and financial sector. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. It checks faults associated and corrects them. Approaches of Implementing ERP Systems in Banks ERP implementation support many approaches, it may varies from one organization to another depending on the capabilities and the requirements of the organization. The banking industry can be seen to be growing quite constantly offering more variety of activities and services to the people. The biggest challenge which Finacle had was to ensure Straight Through Processing (known as STP in corporate segment) of various financial transactions. Today, its network is one of the biggest networks in the country having 2528 corporate branches and about 6000 ATM centers across the country. This was a key step in maintaing vendor relationships. You can view samples of our professional work here. Before we jump into how ERP will help the banking sector let’s understand what ERP This stuff varies among markets, so, let’s say, ERP for banking industry will include other modules than a system for e-commerce. But with the arrivals of economic trend like liberalization & globalization; Reserve Bank of India (then, apex bank of the nation) had paved the way for private banks to come in. All rights reserved, ERP Implementation In Banking AND FINANCIAL SECTOR. There are so many benefits of ERP; one of the benefits of ERP is more efficient business management. The existing system had many applications running simultaneously to satisfy the requirements of the customers. There is one of the ways that would be proven beneficial for the banking sector that is implementing an ERP solution. Such a software is Finacle. 3. The firm i.e., ICICI Bank in the current scenario; offers an enormous wide range of banking products and various financial services to a large number of corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, venture capital and insurance sectors. The company’s network is the biggest and it had more than 15 million customers by the current year. and representative offices in UAE, China, South Africa, Bangladesh, Thailand, Malaysia etc. Fiancle, a leading IT Core Banking Solution has helped ICICI achieving its objectives across the network. Enterprise Resource Planning Implementation Strategies 18 ... Bank Tier 28 Table 4.3.1: Activities during ERP System Implementation 29 ... ERP is a relatively new phenomenon within the software industry and its implementation methodologies are still developing. Enterprise Resource Planning (ERP) systems, in order to achieve advantages over their competitors. ICICI bank was established when the economic concepts of liberalizations and globalizations just started in India. ERP in the banking sector Enterprise resource planning is a type of business software used in management that consists of applications that have been integrated together in order to store, collect, … The banking industry can be seen to be growing quite constantly offering more variety of activities and services to the people. Most of multinational banks and companies around the world have adopted the ERP systems, and below are the examples. Currently, Commonwealth and KPMG from Australia along with Microsoft planned a Cloud based ERP system that is specifically for the small and medium business sector. Information Technology The implementation of any technology cannot be successful right from the beginning as risks are involved. The bank uses an approach which best suites its business needs and operations, since the banking systems make use of almost all the modules of ERP. Our academic experts are ready and waiting to assist with any writing project you may have. Minute distortion of data cannot be affordable at any cost. In this short review paper, it is attempted to enumerate potential and prospects of ERP … It requires … Key Business drivers. http://www.infosys.com/finacle/Images/icici_cs_img1.gif. Over the years, implementation of ERP has helped banking sector in a huge way. Do you have a 2:1 degree or higher? ICICI bank went with a phase of organic and inorganic growth to expand market share. VAT Registration No: 842417633. Basics of ERP Software for Banking Industry Similarly to other companies, financial corporations began implementing ERP apps in the early 2000s. Finacle is an integrated treasury solution covering the entire deal lifecycle for broad range of trading and capital markets products. Company Registration No: 4964706. Copyright © 2003 - 2020 - UKEssays is a trading name of All Answers Ltd, a company registered in England and Wales. For the mobile ready one, EBANQ is the best choice because it’s more user friendly for both admins and the users. Secondly the database used in the system wasn’t centralized and hence the main task in front of the industry was to have centralized database so that data access becomes simple process. Enterprise Resource Planning application software is appropriate for organizations in all economic sectors including banking industry. Most of its plants & facilities were on the verge of automation and this was mandatory to achieve customer satisfaction and to rival the foreign firms. As banking is currently considered a non-typical area for ERP usage, the authors conducted a survey on anticipated benefits, potential disadvantages and implementation success associated with ERP … Select an ERP System. But globally, we’d suggest ordering a custom product which will suit any … ERP are now a part of daily lives in business world, no matter what businesses. If you need assistance with writing your essay, our professional essay writing service is here to help! For any service-based organization, an apt customer relationship … The bank has successfully used the Finacle and has managed to successfully deploy the solution in the areas of core banking, consumer driven e-banking (Electronic B 2 C segment), direct banking, corporate e-banking (Electronic B 2 B segment) and Customer Relationship Management. The CRM software is the most important business management tool for the banking industry. Provides high flexibility for customization and robust security features, Empowers banking transactions on mobile channels like SMS or GPRS, Modular and integrated investment management system for specific purpose. Registered Data Controller No: Z1821391. The best way to avoid competitors and rivalry firms from sidelining you is to continuously upgrade yourself with latest technology and market trends. The FinTech startups have revolutionized this … The benefits of ERP are the accurate access to information; provide a better decision making; and more enhanced performance. CRM is a modular, multi lingual application to help bank to have centralized database containing all the customer information want. ERP for the banking and financial industry leaves no room for errors and effectively addresses privacy concerns. Some of the key technological features offered by Infosys Finacle were: Helps Banks to deliver services through a self service channel, Provides banks with the capability to alert end users about updates and new services. The most common ERP system used in banking industry and financial sector is SAP, mainly used by top tier banks and usually cost more expensive. Free resources to assist you with your university studies! Reference this. Thus, investing in technology helped ICICI get rich dividends. For the financial year ended 31st March 2010; the Net Operable Profit After Tax was found to be 40.238 billion which is approximately US $ 898 million. The main problem in the existing system was risk associated with all the applications and most of the applications at that time; needed to be tested continuously so, the bank required a software to manage the testing of all applications autonomously so that the time is not wasted in manually searching for faults and available recovery solutions. In 2006, the State Bank of India or SBI, India’s largest commercial bank announced to automate and seamlessly integrate its Human Capital Management with SAP AG with total global strength more than 370 million employees, including the retirees making the bank itself one of the largest HCM implementation in the world. Short Communications ERP FOR BANKING INDUSTRY Subodh Kesharwani Enterprise Resource Planning application software is appropriate for organizations in all economic sectors including banking industry. Enterprise Resource Planning Implementation Activities 12 2.5. The conclusion is, ERP is sure a good option for the company, but however the cost is not really cheap, but ERP is a helpful system and already used by major companies which more companies should also adopt the ERP system. Challenges in the early 2000s systems, and below are the high initial investment which... With parent firm i.e., ICICI managed to penetrate into various market segments by enormous. Is a modular, multi lingual application to help used in banking and financial industry leaves no for! On the capabilities and the broker dealer system Oracle Cloud banking for the banking was... Upgrade yourself with latest technology and market trends erp implementation in banking industry before it gets exploited by current. 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